Can you believe we’ve been working with business owners and marketing managers since 2006? 😯 Of course, time flies when you’re having fun… But over this time, we’ve come to realise just how important developing a great client relationship is. 🤝 To this day, we’re still working with clients who approached us back when Yellow Circle was incorporated.
Part of developing great client relationships is understanding what to expect from each other. As we all know, honesty is the best policy. And it’s something we truly value at Yellow Circle (something we feel sets us apart, actually) 😏
In this blog post, we’ll be explaining how we work with clients. By the end of it, you’ll feel as if you’ve already worked with us.
Let’s set the scene.
You’ve decided you want to work with an agency for your rebrand and website design project, but you’re not sure who to choose? 🤔 So, you’ve done a few Google searches, you come across our website and give us a call. 😉 First, we’ll ask you a few questions about your business to understand what you do and where we fit into this! Then, if we believe we’re a good fit, we’ll arrange a face-to-face or online meeting!
Getting to know you over coffee & biscuits.
Of course, we’ll provide the coffee and biscuits. 😉 We understand your time is valuable; that’s why we won’t keep you for longer than an hour. ⌚️ We’ll use this time to discuss your goals, your business and your competitors. 🎯 We like to find this out from you because you know your business better than anyone! 😌
Based on this meeting, our team will have a brainstorming session. 🧠 We’ll consider ideas, solutions, and different ways to move your project forward! Then, we’ll create a short document outlining potential solutions and send it over to you!
Suppose you’re already singing our praises from the brief. 🎶 We’ll get the “yellow” ball rolling 🟡 and create a formal proposal for your project. ✍️Don’t worry; it won’t be War and Peace; it’ll explain the key processes, services, pricing and the information we’ll need from you.
So you’ve read the proposal and love the ideas. 💡
You would now like to work together. That’s great! All you’ll need to do is sign the proposal; this is our go-ahead to start working on your project.
From there, you’ll be assigned a member of our team who will be on-hand if you have any questions. In addition, they will be in touch to arrange a kick-off meeting to get the wheels on your new project churning! 🙌
This is a super simplified version of how we work. But, of course, each project is different, so we’ll tailor our process to your needs.
Are you thinking about working with an agency? We’d love to hear from you. 💛 Whether you’re a new business starting out or an established one looking to revamp its brand and website, we offer friendly, no-obligation advice. We’re here for you and your business.